Your privacy matters to us. These terms explain how Booq handles your information and what you can expect when you book a repair with us.
Last updated: August 2026
When you contact us or book a repair, we may collect information such as your name, phone number, device details, the issue with your device, and your address when a doorstep or pickup service is required.
We only ask for information that helps us communicate with you and provide the repair service you requested.
We use your information to:
We do not sell your personal information.
We use WhatsApp to communicate with customers about repairs, bookings, updates, and warranty claims. WhatsApp is operated by Meta and has its own privacy policy and terms.
We take reasonable care when handling your device during a repair. However, we strongly recommend backing up your important data before handing over your device.
Booq is not responsible for data loss resulting from a repair or an existing issue with the device.
Any price provided before inspection is based on the information available at the time.
If we discover another issue that affects the repair or cost, we’ll explain what we found and let you know the additional cost before carrying out any extra work.
We will not carry out additional repairs without your approval.
Where different replacement parts are available, we’ll explain the available options and their prices before the repair begins.
We’ll clearly identify the type of replacement part being used, so you know what you’re paying for.
For doorstep repairs, a ₦5,000 upfront booking fee is required before we come to your location.
This helps us confirm your appointment and allows us to set aside our technician’s time and travel specifically for your repair. It also helps us avoid unnecessary trips caused by last minute cancellations, no shows, or customers who aren’t ready to proceed.
The ₦5,000 booking fee is not an additional repair charge. It will be deducted from the total cost of your repair once the service is carried out.
If you decide not to proceed with the repair after our technician arrives, the booking fee covers the time and travel involved in the visit and is therefore non refundable.
Payment is required according to the terms agreed for your repair. Any additional charges must be discussed and approved before the additional work is carried out.
Repairs are covered by our warranty according to the terms stated on our Warranty page.
The warranty does not cover damage caused by drops, liquid exposure, misuse, physical damage, or repairs or modifications carried out by another technician after our service.
For pickup services, you are responsible for providing accurate contact and location information so we can arrange the service properly.
We’ll confirm the details and any applicable service charges before proceeding.
We may update these terms from time to time to reflect changes to our services or business practices. The latest version will always be available on this page.
If you have any questions about our privacy practices, repair terms, or how we handle your device, contact us through WhatsApp and we’ll be happy to help.