Why booq Warranty FAQ Privacy & Terms
Booq repair technician illustration

Booq Repair Services

Let’s get your Apple device working the way it should. Tell us what’s going on, and we’ll take it from there.

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Choose a device to learn more.

Find out about service options and what you can expect to pay for common repairs.

Why choose booq?

Booq technician delivering a repaired device to a customer's door

Convenience

Picture a repair service that eliminates the need to interrupt your day or visit a repair shop. We provide doorstep repairs for common issues, along with pickup services for more extensive repairs.

Booq technician reviewing a clear repair cost estimate with a customer

Transparency

We believe you should always know what you’re paying for. We provide clear pricing and explain the repair and parts being used before we begin, so you’re not overcharged, misled about the quality of a replacement part, or left paying for something you didn’t agree to.

Booq technician showing a customer genuine versus aftermarket replacement parts

Parts Options

We customize repairs based on your preferences and budget, offering a choice between high quality aftermarket parts and genuine manufacturer replacements, whichever suits you best.

What customers say on Google

Melody Ikechi
Melody Ikechi
★★★★★

It was an excellent service from start to finish. The job was done professionally, communication was great, and the final result exceeded my expectations. I highly recommend and would definitely work with him again.

Champion Uzoma
Champion Uzoma
★★★★★

I personally appreciate the amount of effort he put into fixing my phone's issues and keeping me updated all along.

Favour Godfrey
Favour Godfrey
★★★★★

He is reliable and trustworthy. I had a good experience and I definitely recommend him.

Our Warranty

We stand behind the repairs we carry out and the parts we install. Every repair comes with a clear warranty, so you know what is covered and what to expect if something goes wrong.

30 Day Screen & Battery Warranty

Screen and battery replacements are covered for 30 days against manufacturing defects and issues caused by faulty installation. If a covered fault develops during this period, we’ll inspect it and, where applicable, repair or replace the affected part at no extra cost.

14 Day Parts Warranty

Other replacement parts, such as charging ports, speakers, microphones, and cameras, are covered for 14 days against manufacturing defects and faulty installation.

What’s Covered

Our warranty covers faults caused by the replacement part or our workmanship within the applicable warranty period. If you notice a problem, just reach out to us and we’ll inspect the device and help you figure out what’s wrong.

What’s Not Covered

The warranty doesn’t cover new damage caused by drops, cracks, liquid exposure, physical damage, misuse, or repairs carried out by another technician after our service. It also doesn’t cover issues that were already present before the repair and weren’t part of the agreed repair.

Genuine & Aftermarket Parts

Where options are available, you can choose between genuine and quality aftermarket replacement parts. We’ll explain the differences in quality and price before the repair, so you know exactly what you’re paying for.

How to Make a Warranty Claim

If you notice a problem with your repair, simply contact us on WhatsApp and let us know what’s happening. We’ll arrange an inspection or pickup where necessary and work with you to resolve the issue.

Questions? Answers.

What happens if my device develops a problem after the repair?

Don’t worry. Contact us and let us know what happened. We’ll inspect the device to determine whether the issue is related to the repair and, if it’s covered by your warranty, we’ll sort it out at no extra cost.

Will you tell me if you find another problem with my device?

Absolutely. If we discover another issue while working on your device, we’ll explain what we found and let you know the cost before doing any additional work. We won’t carry out extra repairs without your approval.

Will I know what type of part is being installed?

Yes. We’ll explain the available part options and their differences before the repair begins. You won’t be charged for a higher quality part and receive a different option without knowing about it.

Can I choose between genuine and aftermarket parts?

Where both options are available, yes. We’ll explain the differences in quality, performance, and price so you can choose what works best for you.

Will my data be safe during the repair?

We always take care when handling your device, but we recommend backing up your important data before any repair. A backup gives you extra peace of mind in case something unexpected happens during the repair.

Do you test the device before handing it back?

Yes. We test the relevant functions of your device after the repair to make sure everything is working properly before we return it to you.

Does the warranty cover accidental damage?

No. The warranty covers faults related to the part or our workmanship. New damage caused by drops, cracks, liquid exposure, misuse, or another repair attempt isn’t covered.

Can I get my device repaired without visiting a shop?

Yes. We offer doorstep repairs for eligible repairs, while more extensive repairs can be handled through our pickup service. We’ll let you know which option is suitable for your device and the issue you’re experiencing.

What if the problem isn’t covered by the warranty?

We’ll still inspect the device and explain what’s causing the problem. If another repair is needed, we’ll give you the details and cost before doing anything.